Strictly speaking, the identification method is a role-playing game in which the objective is to change perspective in order to look at the challenge, the solution or simply the problem at hand from the point of view of another person.
In this context, it is often sufficient to simply change desk, department, and division so that a different perspective than one’s own can be adopted.
Another step in the value chain can also be useful if the whole thing is viewed from the supplier or customer perspective.
Just look “fictitiously” over the person’s shoulder and articulate what you get for a view of the problem from that perspective. The method is also ideal for taking a close look at individual process steps and viewing them from all sides. This consideration should be made with the smallest units if possible.
