The topic of “trust” is often an important point when considering the culture of innovation in a company. People like to discuss this, but very few conversations have a productive end result that can be taken into everyday life. At the end, there is often the question, “And what specifically should I do now?”
The trust account model uses the metaphor of the familiar bank account to show how trust can be built in a team. The exercise makes the word “trust” tangible and provides concrete options for action.