Ticket-CheckUp

Ticket Check-Up

Tips and tricks for using ticket systems as a basis for agile project work.

Describing requirements in tickets is a central element in the implementation of digital projects. There are different tools to create, categorize and manage such tickets (for example Asana, redmine, JIRA). Each ticket contains a clearly defined task.

The ticket becomes the central place where all information and changes related to the task are recorded. Tickets can be dynamically passed from person to person for editing and annotated, carrying all required information and their change history with them at all times. Working with tickets is scalable: Individual tasks or sub-projects can be mapped, or large and complex processes can be coordinated with tickets.

The big advantage of tickets is that you can make all the information in the project accessible to the whole team in a decentralized way through consistent documentation. All employees can use the ticket tool to see at any time which tasks need to be completed, when and why. This makes project collaboration much easier and more efficient by avoiding communication loops. One can, depending on the tool, monitor tickets and get notified by email when changes are made to the tickets. Working with ticket systems is thus an important basis for agile working in digital transformation projects. They facilitate prioritization of tasks among themselves and make binding time and resource planning possible.

Ticket systems can also be used to bring together teams that do not work in the same location. This allows teams to collaborate in remote contexts with tickets, or to include team members from different departments or companies; for example, even if you want to involve different service providers in the project.

Registered users will find a detailed description of how to use the method in a meeting or workshop context in the next section. Registration is free of charge.

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